Shipping Policy
Delivery Information
We offer fast and reliable nationwide delivery across mainland UK, with transparent shipping rates based on your delivery location and the quantity of packs ordered.
Shipping Rates
Shipping is calculated per pack based on your delivery zone.
Each zone has a maximum shipping charge cap to prevent unexpected costs.
| Delivery Zone | Rate Per Pack | Maximum Shipping Charge | |
|---|---|---|---|
| Regular Size Packs | Oversize Packs | ||
| Zone 1 | £85 | £170 | £500 |
| Zone 2 | £95 | £190 | £500 |
| Zone 3 | £140 | £280 | £500 |
Delivery Times
- In-stock items: 2–4 working days
- Special order products: 5–10 working days
You will receive an email confirmation when your order is dispatched.
Delivery Vehicle Requirements
Deliveries are made using large vehicles equipped with tail-lift offloading. It is your responsibility to ensure the delivery location is suitable for access.
To avoid delays, please ensure:
- The delivery address is accessible by a large HGV
- There is sufficient space for offloading
- The ground is flat, level, and hard-standing
If the site is not suitable for standard offloading, and a forklift or crane is required, additional charges may apply. Our team will contact you after the order is placed to confirm delivery arrangements. Refusal to pay these charges may result in order cancellation and restocking fees.
Access Limitations and Surcharges
In situations where access is limited or standard delivery is not possible, additional charges may apply. These may include, but are not limited to:
- Forklift hire
- Crane-assisted delivery
- Restricted access or remote delivery locations
These charges are not included at checkout and will be discussed with you directly prior to dispatch.
Delivery Zones
Your delivery zone is automatically calculated at checkout based on your postcode.
If you are unsure of your zone or have specific delivery access concerns, please contact us prior to placing your order.
Questions?
If you have any questions about delivery pricing, lead times, or vehicle access, please get in touch with our team before placing your order. We’re here to help ensure a smooth and stress-free delivery.